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Banking at your convenience

Do you want to experience banking from the comfort of your home, at work or abroad?

The GTBank Internet Banking launches you into a world without limits. It is a robust channel designed with the state-of –the-art technology that gives you unlimited access to your accounts and allows you conveniently perform over 90% of your bank transactions online real-time.

With Internet Banking, you can, enjoy the convenience of managing your finances quickly and easily at a time that suits you. You can bank safely and securely – at work, home or abroad.

Benefits

  • Easy access to your account(s) from anywhere in the world.
  • Online real-time account monitoring facility.
  • Convenience of conducting banking transactions from comfort of home/office.
  • Guaranteed security for all your online transactions.
  • Easy Access to bank information and products.
  • Effective, cheaper and easier way for our customers to communicate with banks.
  • Allows 24/7 access to account.

Features

  • 3rd party transfers from your Current/Savings Account to any GTBank account or other banks.
  • Check your balance, monitor transactions and print your account statement.
  • Pay utility bills, transfer funds between your accounts and to other beneficiaries.
  • Request, confirm and stop cheques.
  • Pay for your US Visa fee
  • Book flight tickets on the following Airlines (British Airways/Iberia, Alitalia Airlines, Lufthansa German Airlines, Delta Air Lines, Aviareps-Afriqiyah Airways)
  • Transfer foreign currencies (Dollars, pounds, Euro) from your domiciliary account to anyone in the world Change password and update your personal details.
Login to Online Banking

Frequently Asked Questions

To access the GTBank Internet Banking Services, you must have your login details (User ID and Password).

Except during scheduled maintenance periods, our Internet Banking services can be accessed 24 hours a day, 7 days a week from anywhere in the world. It is simply the 360 banking experience.

You will have access to all your accounts domiciled in Guaranty Trust Bank.
If you are unable to view all your accounts, kindly contact our all center GTCONNECT or visit any of our branches.

Basic Transactions: (These services are automatically profiled)

  • Balance enquiry
  • View transaction details
  • View and download & print account statements
  • Update personal details
  • Password change

Cash Based transactions: (These functions are enabled on request only)

  • Transfer funds to your account and others domiciled in GTBank & other beneficiaries in other banks
  • Pay utility bills
  • Request for cash and draft in transit
  • Cheque book request, confirm and stop a cheque
  • Standing order to GTBank and other Banks

If you have forgotten your Password you can call our contact center.

Alternatively, you can visit our website www.gtbank.co.rw and follow these steps below:

1. Locate the Internet Banking tab and click on the login button
2. Enter your user ID and select the “Forgot your Password” link.
3. You will be directed to the Password reminder page.
4. Enter the answer to your secret question and select the continue button.
5. For security reasons you are advised to safeguard your Password.

If you have been locked out following 3 unsuccessful login attempts, you will be required to call contact center to speak to an Agent.

*Following authentication, your Password will be re-set and a new one sent to your registered email address. You are advised to safeguard your login details to prevent unauthorized access to your account.

To change your default Password to one that you can easily remember you will need to:

  • Sign in to your account and click the “Self-Service” link in the left navigation bar
  • Locate the “Change your Password” menu and click on it
  • Key in your default/current Password and input a new Password thereafter.
  • Re-input the new Password and then click the “submit” button.
  • A confirmation page will then indicate whether the change was successful.

The new Password takes effect the next time you logon to the internet banking platform.
Should you require further assistance, please call our Contact Centre.